Rich Pearson of Upwork: Using the Cloud to Spin Up Distributed Customer Support Teams On Demand

Jun 26, 2015 at 12:00am

Small businesses have been using freelancer services like Elance, oDesk, and a host of others to put work they need done up for bid. While the early focus was on getting things like logos created and websites designed, today they are also using these services to hire customer support agents to handle important customer interactions.

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